Peabody employees

Support Officer - Responsive Repairs

Apply now Job no: 496406
Work type: Permanent - Full Time
Location: Waterloo, SE1
Department: Other
Salary: £27,042 - £29,000

To provide excellent front line customer service by working in partnership with internal and external stakeholders to ensure our customers’ needs are met and the Responsive Repairs team objectives are achieved. 

Skills/Experience required:

• Ability to work independently, exercising good initiative and judgement
• Excellent written and verbal communication skills.
• Proven time management and prioritisation skills.
• Proven experience and ability to deliver excellent customer care and valuing diversity.
• Proven attention to detail and ability to work on a variety of tasks simultaneously.
• Ability to work under pressure and meet deadlines and targets
• To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organization.
• Demonstrable experience in a role which has required good admin skills, including keyboard, telephone, IT and experience of working with databases.
• Experience of raising, monitoring and recording work orders though a relevant housing / repair management system.
• Experience in working in a responsive repairs environment.
• Experience in coordinating and following up on work programmes.
• Experience in investigating and reporting on numerous sources of data
• Experience in dealing with a wide range of people including clients, staff, contractors and external agencies.
• Some experience with high profile legal cases.
• Experienced IT skills which must include a high proficiency in Microsoft Excel.
• Experience in diary management and appointment scheduling.
• Knowledge and understanding of an administration service and problem solving in the absence of key staff.
• Experience of working with schedule of rates would be desirable.

Qualifications required:

• Educated to A-Level, NVQ 3 or above or have a minimum of two years’ experience in a similar role.


Advertised: GMT Daylight Time
Closing date: GMT Daylight Time

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