Peabody employees

Customer Care Officer - Full time

Apply now Job no: 496521
Work type: Permanent - Full Time
Location: Pitsea, Essex SS13
Department: Customer Services
Salary: £21,432.75

An exciting opportunity has come up for a Customer Care Repairs Officer to be the first point of contact for all customers contacting the Customer Care Line (CCL) regarding repairs and property maintenance, providing appropriate advice and information (either by telephone; email; web chat or in writing) and dealing with the enquiries to maximise Right First Time resolution. Use questioning skills to establish priorities and raise jobs on the system.

You will be based in Pembroke House, Essex.

Experience:

Experience of working in an environment where you use different methods of communication and are expected to provide a high standard of performance. 

Experience of a commitment to high standards of customer care and service delivery in an environment where customers may display aggressive behaviour.

Experience of using IT systems as a source of information and to record information about, and transactions with customers to ensure an up to date and efficient service.

If you experience any technical issues or you have any questions please email recruitment@peabody.org.uk quoting job title and reference number in the subject line.

Advertised: GMT Standard Time
Closing date:

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