Peabody employees

Customer Service Officer - Tenancy Management & Home Ownership (Part time)

Apply now Job no: 496526
Work type: Permanent - Part Time
Location: Pitsea, Essex SS13
Department: Customer Services
Salary: £21,432.75 pro rata

You will be required to provide appropriate advice and information (either by telephone; email; web chat or in writing) and dealing with the enquiries to maximise Right First Time resolution. Where appropriate booking appointments for neighbourhood managers to attend.

This role will be based in Pitsea, Essex working 17.5 hours.

Skills/Experience required:

  • Experience of working in a housing management environment
  • Able to deal calmly and effectively with distressed or aggrieved telephone callers and bringing the matter to a satisfactory conclusion.
  • Able to work as a member of a team but taking responsibility for seeing through to completion own actions.
  • Willing and able to provide a positive and friendly first response to residents and other callers.

For more information on the role please see role profile.

If you experience any technical issues or you have any questions please email recruitment@peabody.org.uk quoting job title and reference number in the subject line.

 

Advertised: GMT Standard Time
Closing date:

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