Peabody employees

Customer Care Incident Manager

Apply now Job no: 496692
Work type: Permanent - Full Time
Location: Pitsea, Essex SS13
Department: Customer Services
Salary: £28,944.71

An exciting opportunity has come up for a Customer Care Incident Manager to join the team.

The role will involve a high level of liaison with both contractors and customers to maximise the effectiveness of the repairs process.

The post holder will ensure that high standards of the customer care are maintained at all times.

We are looking for someone with thorough working knowledge of repairs process and policies, who can organise their own workload and deal with a range of difficult problems.

Skills/Experience required:

  • Excellent written and verbal communication skills
  • Ability to work under pressure and meet deadlines and targets
  • Working knowledge of repairs and maintenance
  • Excellent attention to detail and ability to work on a variety of tasks simultaneously

The successful candidate should be able to work a rotating shift pattern from Monday to Friday between 08.00-20.00 and on Saturdays between 08.45-13.00, covering annual leave and sickness for key shifts.

For more information please read the role profile and detail in your supporting statement why you feel you are the right candidate.

If you experience any technical issues or you have any questions please email quoting job title and reference number in the subject line.

Advertised: GMT Daylight Time
Closing date: GMT Daylight Time

Download job spec

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