Peabody employees

Support Worker Apprentice

Apply now Job no: 497193
Work type: Apprenticeships
Location: Islington, N1
Department: Communities
Salary: £20572.50


  • Shadow support staff in key working tasks.
  • Provide emotional and practical support to customers
  • Participating and completing health and Safety checks, both in communal and in customers’ living environment
  • Support and encouraging customers with developing living skills, budgeting, shopping, completing laundry, self-care and keeping their environment to a good standard of hygiene
  • Participating in Peers Activities with customers
  • Researching and presenting information about community activities to customers
  • Working effectively within the Scheme that the team Apprentice is located
  • Participating in Handovers and Team Meetings
  • Attending supervisions and Training as identified for the role
  • Understand confidentiality and data protection issues
  • Understand the concept of housing related support and supporting people to help themselves
  • Lead on Group activities, which facilitates recovery
  • Supporting customers with welfare benefit claims
  • Prompting/reminding customers to take medication or attend meetings or appointments (hospital, GP or Benefits Offices)
  • Liaising with partners regarding customers support needs and actions from referrals and support plans
  • The opportunity to shadow a supported housing officer
  • An introduction to the other teams within Peabody that work with our customers (e.g. incomes, employment team)
  • Taking part in support planning, risk management plans and goal planning meetings
  • Taking part in external meetings so there’s an understanding of where referrals come from, how we assess them and what the local pathway looks like
  • Sitting in on assessments and eventually taking an active role in them
  • Learning how to identify risks and understand how these can be managed

Skills/experience required:

  • Willingness to learn new skills and be flexible in your approach
  • Ability to work independently, exercising good initiative and judgement
  • Strong interest in a career within Health and Social Care
  • To be passionate about making a real difference to customers, supporting them to be as independent, safe, healthy and happy as they possibly can be
  • To be kind and empathetic, and respect the individual characteristics and needs of the diverse range of customers  
  • To have a sense of humour, an approachable manner and the resilience to cope with a busy, challenging and emotive role
  • Commitment to providing excellent customer service face to face and over the phone
  • Strong approach to teamwork and the ability to collaborate and step-up when required to help the organisation achieve its mission
  • Good standard of written and verbal communication and IT skill
  • Ability to adapt, work under pressure and react calmly and effectively in emergency situations

Qualifications required:


  • GCSE Level 1 (equivalent GCSE D - G)

Advertised: GMT Daylight Time
Closing date: GMT Daylight Time

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