Peabody employees

Support Worker Apprentice

Apply now Job no: 497195
Work type: Apprenticeships
Location: Pitsea, Essex SS13
Department: Communities
Salary: £17550


  • To engage with customers and stakeholders to process suitable referrals to the Outreach Service
  • To use the web based system to record all customer contact and update risk assessments
  • To work with Specialists, Outreach Support Workers and the Gateway to provide housing related support to the public
  • Support staff within our drop in clinics in the community and through our visiting support service to customer’s homes
  • To raise Safeguarding concerns as appropriate to the management team
  • To learn and work to Peabody Policies and procedures
  • Provide emotional and practical support to customers
  • Researching and presenting information about community activities to customers
  • Understand confidentiality and data protection issues
  • Understand the concept of housing related support and supporting people to help themselves
  • Supporting customers with welfare benefit claims
  • Liaising with partners regarding customers support needs and actions from referrals and support plans
  • Work collaboratively with other teams within Peabody that work with our customers (e.g. incomes, employment team)
  • Taking part in support planning, risk management plans and goal planning meetings
  • Taking part in external meetings so there’s an understanding of where referrals come from, how we assess them and what the local pathway looks like
  • Sitting in on assessments and eventually taking an active role in them
  • Learning how to identify risks and understand how these can be managed


Skills/experience required:


  • Willingness to learn new skills and be flexible in your approach
  • Ability to work independently, exercising good initiative and judgement
  • Strong interest in a career within Health and Social Care
  • To be passionate about making a real difference to customers, supporting them to be as independent, safe, healthy and happy as they possibly can be.
  • To be kind and empathetic, and respect the individual characteristics and needs of the diverse range of customers. 
  • To have a sense of humour, an approachable manner and the resilience to cope with a busy, challenging and emotive role.
  • Commitment to providing excellent customer service face to face and over the phone.
  • Strong approach to teamwork and the ability to collaborate and step-up when required to help the organisation achieve its mission.
  • Good standard of written and verbal communication and IT skills.
  • Strong listening skills
  • Ability to adapt, work under pressure and react calmly and effectively in emergency situations.


  • Experience of record keeping using a web based system


Qualifications required:


  • GCSE Level 1 (equivalent GCSE D - G)

Advertised: GMT Daylight Time
Closing date: GMT Daylight Time

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