Peabody employees

Applications Support Analyst

Apply now Job no: 497212
Work type: Permanent - Full Time
Location: Tower Bridge, SE1
Department: Corporate Services
Salary: £36,000 - £42,000

The Peabody IT Team has delivered a transformed environment, serving around 3,000 users across a large, diverse organisation.

The role of Application Support Analyst in the Application Support Team is to provide support to business colleagues on the IT applications that help the organisation deliver our services to our customers. This involves identifying and rectifying problems, advising colleagues on system processes, and also being part of a team providing solutions to meet the business needs.

This role would be ideal for candidates that have extensive knowledge and experience supporting a Finance System, preferably with a knowledge of SunSystems 6 and a Purchase to Pay e.g. iPOS.

Skills/experience required:

Essential

  • Demonstrable experience in an application support or system administration role, providing direct support to end-users both face-to-face and by telephone.
  • Experience of using an incident management or helpdesk application.
  • Ability to report clearly to management in both written and verbal forms.
  • Ability to use quantitative data to evidence level of success against service quality and adoption goals.
  • Ability to adapt to, and learn new technologies in a technically diverse environment
  • Willingness to work unsociable hours where there is a business need to do so
  • An effective communicator with a passion for solutions support, development and delivery
  • Must have an aptitude for attention to detail and the ability to maintain effective control over many tasks in parallel
  • Must be delivery focused, with strong interpersonal skills – service orientation and collaboration skills
  • Team player with a passion for technology, best practice and a high level of attention to detail, and skilled in working within a collaborative environment working across matrixed teams in projects.
  • Demonstrable problem-solving skills and the ability to deliver on-time solutions
  • Enthusiasm for continual learning

At least 1 of the following:-

Experience using and/or supporting a Housing Management System, preferably NPS (Northgate) Housing with good working knowledge of Estates, Rents, Repairs and Task Manager modules.

or

Experience using and/or supporting a Finance System, preferably with a knowledge of SunSystems 6 and a Purchase to Pay e.g. iPOS.

Advertised: GMT Daylight Time
Closing date: GMT Daylight Time

Download job spec

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