Peabody employees

Desktop Support Analyst - 2nd Line

Apply now Job no: 497230
Work type: Permanent - Full Time
Location: Tower Bridge, SE1
Department: Corporate Services
Salary: £33,220

An exciting opportunity has come up for a Service Desk Analyst to join our team.

You will be required to provide effective and solution focussed 2nd line IT service across the business and will be working closely with the IT Service Delivery Manager and the IT teams to resolve complex IT queries and excellent service.

Skills/experience required:

Excellent 2nd line Microsoft Desktop skills and troubleshooting
A comprehensive understanding of the Microsoft Environments, Citrix, phones, networks, AD environments
Excellent Customer Service Skills face to face and on phone
A can-do attitude and with a proactive approach to work
Extensive experience of working in a similar environment
Self-motivated achiever and excellent communication skills
Incident Management experience – Managing incidents including business expectations and communication skills
Excellent time management skills with the ability to multi-task and achieve results in a high volume environment.
Good communication and listening skills
Excellent problem solving skills, patience and perseverance

Qualifications required:

• ITIL Foundation
• Relevant industry recognised certification CompTIA, Service Desk Institute Analyst etc.

If you experience any technical issues please email


Advertised: GMT Daylight Time
Closing date: GMT Daylight Time

Download job spec

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