Peabody employees

Support Officer

Apply now Job no: 498760
Work type: Permanent - Full Time
Location: Walthamstow, E17
Department: Peabody Group Maintenance (PGM)
Salary: £26,000 - £28,000

General Duties

You will have a varied workload carrying out administration tasks. Typical work activities include:

  • Accurate maintenance of holiday and sickness records.
  • Accurate maintenance of work force records
  • Compilation and sending of reports commensurate with the role
  • Liaising with residents to make appointments and signposting them to internal stakeholders as necessary
  • Maintain Health and Safety documents, including van checks
  • Log and maintain complaints and pass to appropriate manager for investigation.  Keeping clear and timely records and ensuring responses are delivered on time
  • Assist residents and customers to log repairs and other issues to the Customer Contact Line.
  • Devise and maintain effective systems to identify when health and safety and workforce checks should be carried out to ensure 100% compliance is maintained
  • Liaison with planning team, supervisory team and work force
  • General correspondence on related matters
  • Accurate recording of all data
  • Provide administrative support to PGM operational management team
  • Effective diary management
  • Provide feedback training to enhance quality of information at source.
  • Maintain and monitor Key Performance indicators
  • Ensuring compliance with all necessary regulations, standards, and legal responsibilities relating to contractor/operative compliance.
  • May take part in out of hours on call system as required by the service
  • To adhere to Peabody/ PGM health and safety policy.
  • To adhere to Peabody/ PGM equality and diversity policy.
  • To adhere to Peabody/ PGM environmental standards and accreditations.
  • To adhere to all other Peabody/PGM policies and procedures


  1. Experience in maintaining effective, time sensitive records
  2. Strong verbal and written communication skills
  3. Experience in working within a social housing environment
  4. Strong I.T skills in Microsoft packages including databases, word and excel



  1. Ability to prepare reports detailing performance
  2. First Aid Trained
  3. Full UK driving License

Advertised: GMT Daylight Time
Closing date: GMT Daylight Time

Download job spec

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