Peabody have a permanent opportunity for a full time Tenant Advisor to join the Tenant & Family Services Team. To promote the long-term successful independent living of Peabody’s vulnerable residents through a targeted framework of support.

As the successful Tenant Advisor you will:

• Effectively engage Peabody’s vulnerable residents towards sustaining their tenancies and improve their quality of life through holistic assessment in person and over the phone.
• Provide outreach and telephone based support and advise
• Carry a mixture of crisis and early intervention cases of diverse needs, working within a targeted framework of support with clear SMART objectives.
• Keep up to date and detailed casework records, monitoring data and preparing reports on each individual case, which may be relied upon as evidence.
• Develop and maintain effective partnerships with internal and external agencies encouraging a multi-agency approach to meet the shortfall of support identified through assessment
• Have a working knowledge of financial issues affecting the client group, including welfare benefits and universal credit

The role will be remote/working from home initially. When the offices re-open, you will be based at our Westminster Bridge Road office.

If this sounds like the job for you, do not hesitate to apply today!

Please note: Should your application progress to the interview stage you will be required to complete an online literacy and numeracy assessment.

Interviews will be held remotely using a video meeting provider.