Peabody employees

Intensive Housing Support Worker (Part Time)

Apply now Job no: 502475
Work type: Permanent - Part Time
Location: Southend on Sea, SS1
Department: Care and Support
Salary: £24,308 per annum, pro rata

Peabody have an opportunity for a permanent, part-time (30 hour per week) Intensive Housing Support Worker.  Working with Southend Borough Council to provide an intensive housing support service to people who have experienced sustained or recurring homelessness.

You will have experience of working with people who are homeless and or have complex needs, including substance misuse issues.  Most importantly, you will have a passion for supporting people to sustain their tenancy and lead a fulfilling life. 

Using “Housing First” principles you will work intensively with a small caseload of clients, delivering wrap-around support from a strength based-perspective.

Support will be person-centred and based on customer need so will involve weekend and evening working.

Key responsibilities

  • Support customers with complex needs around tenancy sustainment ensuring a strengths based and solution focussed approach at all times.
  • To carry out an assessment of need with each new customer referred to establish and develop an appropriate plan of support.
  • Where needed help, support and assist customers with all of the practical aspects of moving and setting up a new home.
  • Meet the needs of each individual customer depending on their personal circumstances while maintaining a caseload.
  • Participate in all parts of the service from the initial referral, being able to confidently triage to the right level of support, completing assessments and crisis support as required.
  • To provide in-depth advice and information to those worked with on topics such as welfare benefits, education, employment and accessing other services.
  • Working in customers own homes and in the community, you will provide advice and core support to help customers sustain their housing and build a home, access health care for physical and/or mental health conditions, work and training opportunities, offering encouragement to access support services and be active within their community.
  • Engage with appropriate stakeholders and specialist agencies to improve positive outcomes; working collaboratively and adhering to the Social Care principle of ‘No decision about me, without me’ ensuring the customer is at the heart of any work carried out.
  • Use specialist skills, knowledge and experience to ensure improve understanding of homelessness prevention within the team and wider organisation.
  • Offer training, both formal and informal in area of specialism to the team including expert advice and guidance as required.
  • Promote self-advocacy and advocate for all customers
  • Documenting all tenancy related support activity appropriately and in a timely way using systems as appropriate and provides accurate reports as needed

Benefits of becoming our Housing First Support Workers:

- 25 days annual leave, plus bank holidays

- Paid Mileage at 45p per mile (as applicable)

- Up to 4% pension contribution matched 1:1

- Flexible benefits of 1% of salary with a minimum of £300

- Spot Bonus awards

- Long Service awards

- 24/7 access to a confidential employee assistance programme line

- Paid Induction Training and support to complete the Care Certificate (if required for the role)

- Paid Enhanced DBS (checks will include both the child and adult barring checks)

- Peabody offer a variety of different types of roles and encourage staff development and progression

The working hours are Monday - Friday, 9am - 5pm. You will be required to be flexible to participate in weekend and evening, as required. Hours to be negotiated at interview.

If you feel have the skills and experience to become our Intensive Housing Support Worker please review the job description and apply today!

For more information, please call the manager Adam Waller-Toyne on: 07946 890260.

*Pro Rata explained: A ‘pro rata’ salary is calculated from what you would earn if you were working full time. You will be paid a proportion of the displayed full-time salary.



At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply.


Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.


Advertised: GMT Daylight Time
Closing date: GMT Daylight Time

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