Peabody employees

Customer Hub Support Officer

Apply now Job no: 503681
Work type: Permanent - Full Time
Location: Home based hybrid working, Pitsea, Essex SS13
Department: Customer Services
Salary: £23,854.61

This role is currently based from home due to COVID 19 until further notice. Peabody plans to move to a hybrid model of working which means that once our office refurbishment has been completed, the role will be part office (Pitsea) and part home based.

To provide administrative support for delivery teams within the customer hub mainly working with the PGM Team.

To provide excellent front line customer service by working in partnership with internal and external stakeholders to ensure our customers’ needs are met and the departmental/team objectives are achieved.

Skills/Experience required: 

  • Ability to work independently, exercising good initiative and judgement
  • Excellent written and verbal communication skills
  • Proven time management and prioritisation skills
  • Proven experience and ability to deliver excellent customer care and valuing diversity
  • Excellent attention to detail and ability to work on a variety of tasks simultaneously
  • Ability to work under pressure and meet deadlines and targets
  • Ability to demonstrate a good working knowledge of IT systems and collating data from a customer management IT system
  • Demonstrable knowledge and understanding of individuals’ statutory rights under the new Data Protection legislation, EU General Data Protection Regulation 2016 and UK Data Protection Act 2018.

 



At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply.


Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.


Advertised: GMT Daylight Time
Closing date: GMT Daylight Time

Download job spec

Apply now

Share this:

| More