Peabody employees

Customer Support Officer

Apply now Job no: 504182
Work type: Permanent - Full Time
Location: Home based hybrid working, Pitsea, Essex SS13
Department: Customer Services
Salary: ££22688

To be the first point of contact for all customers contacting the Customer Hub regarding repairs and property maintenance, providing appropriate advice and information (either by telephone; email; web chat or in writing) and dealing with the enquiries to maximise Right First Time resolution. Use questioning skills to establish priorities and raise jobs on the system.

The post holder will ensure that high standards of customer care are maintained at all times.

The role will involve working in the office and also working from home.

Skills/Experience required: 

  • Ability to work independently, exercising good initiative and judgement
  • Excellent written and verbal communication skills
  • Proven time management and prioritisation skills
  • Proven experience and ability to deliver excellent customer care and valuing diversity
  • Excellent attention to detail and ability to work on a variety of tasks simultaneously
  • Ability to work under pressure and meet deadlines and targets
  • Ability to demonstrate a good working knowledge of IT systems and collating data from a customer management IT system
  • Demonstrable knowledge and understanding of individuals’ statutory rights under the new Data Protection legislation, EU General Data Protection Regulation 2016 and UK Data Protection Act 2018.

Please Note

As part of induction you will under go a full comprehensive training programme. This programme is designed to ensure you have all the tools and knowledge required to fulfil your role to the best of your ability.

Full support will be provided throughout by our Learning & Development team, along with support from a dedicated  Team Leader whom will be assigned to each training group for the full duration.

As part of the training you will undergo formal assessments, periodically, throughout your training; this will allow us to understand your understanding of what has been taught and where your development needs are.

 Due to the complexities and high demands of the Customer Services Officer role there is an expectation that all assessments will require a pass before training is completed. If you are unsuccessful when completing the assessments this could lead to an early end to your settling period with Peabody.




At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply.

Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.

Advertised: GMT Daylight Time
Closing date: GMT Daylight Time

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